Law Enforcement Data Request Guidelines

These operational guidelines are a reference for law enforcement officials seeking information from us about user activity on Vigo Video. TikTok Pte. Ltd. (“Bytedance”) may change these guidelines at any time, without notice.

Bytedance's policy on responding to law enforcement requests

Bytedance is committed to assisting law enforcement while respecting the privacy and rights of its users. To obtain non-public user information, law enforcement must provide the appropriate legal documents specifying the data with particularity. Bytedance will search for and disclose data which we are reasonably able to locate and retrieve.

What information may be available in response to a lawful request?

The Vigo Video app allows users to create and upload videos (“Videos”). The Videos posted by the user are available to law enforcement through the Vigo Video app and are therefore not provided via a Data Request.


The following information may be available in response to an enforceable law enforcement request:

What information about the user must I include in my request?

When requesting information regarding a specific user of our services, you must provide the Vigo ID of the relevant account.

What information regarding the requesting party must I include?

An access request may be submitted through email at legal@vigovideo.net. Please click here for a sample access request form.

If a law enforcement agency requires Bytedance to provide them with personal data of a user without the user's consent, written authorization signed by the head or director of that law enforcement agency or a person of similar rank certifying that the personal data is necessary for the purpose of the functions or duties of the officer must be provided to Bytedance before such data is provided.

Will Bytedance honor preservation requests?

Bytedance will honor formal requests from law enforcement to preserve user data. Upon receiving a signed and dated preservation request on the official letterhead of a law enforcement department containing all the requisite information as set out below, Bytedance will attempt to preserve available account information associated with any properly identified Bytedance user for up to 90 days. We may not honor multiple extension requests beyond one additional 90-day period. If Bytedance does not receive formal legal process for the preserved information before the end of the preservation period, the preserved information may be deleted when the preservation period ends.


Preservation requests must be sent on law enforcement letterhead, signed, and must include information regarding the specific Vigo ID to be preserved. In addition, the preservation request must include a statement about the steps being taken to obtain a court order or other legal process for the data sought.

How do I serve a data or preservation request on Bytedance?

Please send all preservation and/or data requests via email to legal@vigovideo.net. Receipt of correspondence is for convenience only and Bytedance does not waive any objections, including the lack of jurisdiction or proper service. Bytedance will not respond to requests for user information sent by non-law enforcement officials.

What should I do if I have an emergency request for data?

An emergency request may be submitted through email at legal@vigovideo.net. Please click here for a sample access request form.


Bytedance evaluates emergency requests on a case-by-case basis. In certain situations, we are able to voluntarily disclose personal data about an individual without the consent of the individual where such disclosure is necessary to respond to an emergency that threatens the life, health or safety of the individual or another individual.


All emergency requests must be in writing on official letterhead, signed by a sworn law enforcement official, and come from an official law enforcement email domain.


Non-law enforcement personnel aware of an emergency situation should immediately and directly contact local law enforcement officials.

Does the process differ for requests from international governmental authorities?

International governmental authorities should use the MLAT request or letter rogatory process to seek user information from Bytedance. Bytedance will review and respond to properly submitted preservation requests while the MLAT or letters rogatory process is underway.

Will Bytedance notify users of requests for account data?

It is our policy to notify Bytedance users when we receive legal process seeking their records, information or content unless providing such notice is prohibited under law.


Further, if your request places Bytedance on notice of an ongoing or prior violation of our terms, we will take action to prevent further abuse, including account termination and other actions that may notify the user that we are aware of their misconduct. If you believe in good faith that taking such actions will jeopardize your ongoing investigation, you may request that Bytedance defer such action in your request and Bytedance will take your request under advisement. It is the responsibility of the requesting law enforcement official to make this request, as it is Bytedance’s policy to enforce its terms.


Are there costs associated with Bytedance's process of preservation and/or data requests?

Bytedance reserves the right to seek reimbursement for the costs associated with responding to law enforcement data requests.





ACCESS REQUEST FORM

I, FIRST AND LAST NAME am a peace officer duly sworn in the jurisdiction of PROVINCE/STATE AND COUNTRY, holding the rank or position of RANK AND/OR POSITION, in the NAME OF POLICY AGENCY.

I. PARTICULARS OF REQUESTOR

Requesting Agency Name:

Requesting Agent Name and Badge / Identification Number:

Requesting Agent Employer-issued Email Address:

Requesting Agent Phone Contact (including any extension):

Requesting agent mailing address (P.O Box will not be accepted):

Name of user(s) to whom the access request relates:

Vigo ID(s) of the account(s) to which the access request relates:

II. DESCRIPTION OF THE PERSONAL DATA REQUESTED

[To enable us to process your access request quickly and efficiently, please provide us with as much information as possible about the personal data you are requesting access to (e.g. type of personal data, date, time).]



III. DECLARATION

By submitting this form, I confirm that the information stated above is true, complete and accurate to the best of my knowledge and belief.



Name & Signature

Agency Badge or ID Number:

Requesting Agent's Phone Number

Date (DD/MM/YYYY)





EMERGENCY DISCLOSURE REQUEST FORM

I, FIRST AND LAST NAME am a peace officer duly sworn in the jurisdiction of PROVINCE/STATE AND COUNTRY, holding the rank or position of RANK AND/OR POSITION, in the NAME OF POLICY AGENCY.

I. PARTICULARS OF REQUESTOR

Requesting Agency Name:

Requesting Agent Name and Badge / Identification Number:

Requesting Agent Employer-issued Email Address:

Requesting Agent Phone Contact (including any extension):

Requesting agent mailing address (P.O Box will not be accepted):

Name of user(s) to whom the access request relates:

Vigo ID(s) of the account(s) to which the access request relates:

II. DESCRIPTION OF THE PERSONAL DATA REQUESTED

Describe the nature of the emergency:



Indicate when the emergency arose and when you became aware of it:



List the information that is necessary to prevent the emergency and explain how this information may assist in averting the threatened emergency:



III. DECLARATION

By submitting this form, I confirm that the information stated above is true, complete and accurate to the best of my knowledge and belief, and that the disclosure requested is necessary to respond to an emergency that threatens the life, health or safety of the individual whose personal data is being requested, or another individual.



Name & Signature

Agency Badge or ID Number:

Requesting Agent's Phone Number

Date (DD/MM/YYYY)